Grand Hotel Zermatterhof, Zermatt
About the Hotel
The Grand Hotel Zermatterhof is a traditional luxury establishment in Zermatt, Switzerland, known for its rich history of over 146 years. It is located at the foot of the iconic Matterhorn and has hosted royalty, Hollywood celebrities, and notable mountaineers. Personal service, fine dining, and wellness amenities make it a distinctive destination for discerning travelers.
Location
Situated centrally yet peacefully in Zermatt, the hotel is a 10-minute walk from the train station. Zermatt is car-free, and guests are transported from Täsch via a shuttle train. For added charm, the hotel offers pickup by horse-drawn carriage or electric bus from the station.
Rooms
All bedrooms include the expected amenities of a five-star grand hotel, such as a personal ski locker. Guests can choose from spacious rooms and luxury suites, many offering views of the Matterhorn. The accommodations feature modern comforts, including flat-screen TVs, minibars, and complimentary Wi-Fi. Suites may also include fireplaces and balconies for added relaxation.
Eat & Drink
The hotel features three dining venues, including the Michelin-starred Alpine Gourmet Prato Borni, known for its Valais-style cuisine. Brasserie Lusi serves classic French dishes in timeless surroundings, while the saycheese! restaurant specializes in Swiss fondues and raclette. An award-winning wine list complements all dining experiences.
Leisure & Business
The Vita Borni Alpine Spa offers a range of treatments utilizing Matterhorn Swiss Mineral Cosmetics and includes facilities such as a swimming pool and sauna. Business services are available, including meeting spaces suitable for various events. Guests can also enjoy a range of recreational activities in the surrounding mountains, with options for social programs and private celebrations.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- No parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Security
- Luggage storage
- Locker room
- Ski storage
- Lift
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Ski school
- Hiking
- Cycling
- Tennis court
- Golf course
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Ski pass vendor
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's play area
- Game room
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Treatment room
- Body wraps
- Massage
- Pool with view
Room features
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
Staying at the Zermatterhof was a delightful experience, with spacious and elegant rooms featuring excellent maid service. The location at the center of the village was truly exceptional, offering easy access to all amenities. The dining experience was exceptional, and the friendly service staff catered to my tricky dietary concerns with professionalism. However, the dining options could be more diverse, and the service, though professional, lacked a bit of warmth. Overall, a wonderful stay.
Staying at this hotel was a mixed experience for me. The location was unbeatable, right in the heart of Zermatt, making it super convenient for exploring the area, but the lack of air conditioning and balcony in the room was a downside. Still, it's the best hotel I've ever stayed in during my 40 years of travel.
Our stay at the hotel was pleasant overall. The rooms were prepared with a cot and a pull-out sofa for the kids, which was nice, but nothing particularly special. Unfortunately, at night, there wasn't enough lighting, and the room was too hot during our entire stay despite seeking assistance on the first night.
The hotel offers a pillow menu and spacious rooms that are super comfortable, making us feel like royalty with exceptional service. However, the room size is really meant for a couple, not a family of four.
I found the hotel to be conveniently located, just a few minutes from the train station and all the lovely attractions nearby. It's right in the heart of Zermatt, offering a high-end mountain lodge style on the inside. The service was nice, with helpful assistance in directing us to a nearby ski shop for rentals. The dining experience was satisfactory at their outdoor Brasserie Liso. The rooms needed renovation but were available on the 5th floor with a balcony, even though it came at the expense of the view to a junior suite. Overall, a comfortable stay with a few minor drawbacks.
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